Are all items delivered from stock?
All products are delivered from stock unless otherwise stated. If the stock of a product is insufficient, we will contact you once it is replenished.
Can I pick up my order?
No! Stock items cannot be picked up as the location does not support this. However, exceptions can be made upon request and in combination with custom-made items and production items. Please contact the Sales Department for more information.
Can you deliver at a fixed time?
Yes, we can instruct our preferred carrier to deliver within 2–4 hours (e.g., between 12 and 14 o’clock). However, additional costs will apply!
I don't have a forklift or pallet jack. Can you still deliver pallets to us?
Yes, we will ensure that delivery is made with a truck equipped with a tail lift. This is no problem and comes at no extra cost. However, this must be communicated in advance, as it is not a standard procedure! If the location is difficult to access (e.g., in a residential area with narrow streets), please let us know so we can deliver with a smaller vehicle.
What are the delivery times?
This depends on the type of item! Most in-stock items can be delivered within 2 working days.
Production items take a bit longer; generally 8-10 working days, depending on the workload in our production department.
Production items take a bit longer; generally 8-10 working days, depending on the workload in our production department.
Do you deliver internationally?
Yes, we deliver internationally, but only on request due to extra planning and shipping costs!
Is express delivery possible?
Yes, this is possible on request. Please contact our sales department for more information!
How can I request a copy of my invoice?
You can easily find all your invoices in your order history!
Do you offer discounts for large orders?
Yes, our webshop already uses tiered pricing. For custom boxes, the same principle applies: you can always request quantities and see what volume discounts are available. The price difference will be clearly shown in the quote. For larger quantities than what we offer on the webshop, feel free to contact us. We’ll always find a solution!
How do I report a damaged product?
Contact the sales department directly. It’s best to call first and then send an email to [email protected]. Provide as much detail as possible about the issue and include photos of the damage. This way, we can quickly find a solution for you!
Are there any shipping or delivery costs?
Deliveries in the Netherlands or Belgium:
- Orders up to €350.00 are charged to €15.00 handling and delivery costs.
- Orders over €350.00 are delivered free of charge (excluding handling and delivery costs).
- Orders with a calculated box are delivered without additional handling and delivery costs.
An additional surcharge will be charged for delivery to the Wadden Islands or areas that can only be reached by ferry (delivery & costs on request only).
All prices quoted are exclusive of VAT.
- Orders up to €350.00 are charged to €15.00 handling and delivery costs.
- Orders over €350.00 are delivered free of charge (excluding handling and delivery costs).
- Orders with a calculated box are delivered without additional handling and delivery costs.
An additional surcharge will be charged for delivery to the Wadden Islands or areas that can only be reached by ferry (delivery & costs on request only).
All prices quoted are exclusive of VAT.
Still have questions?
We're here to provide clarity and assist with any queries you may have.